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Story added: 14th May 2020

Support CSF and help vulnerable members of our community

Norwich City Football Club have announced that season ticket holders and members will be able to claim a pro-rata rebate for the remainder of 2019-20 season as a result of the COVID-19 crisis.

Supporters will have the option to donate their rebate to the Norwich City Community Sports Foundation at a time when the charity is expecting to miss out on around £500k of vital income.

CSF Chief Executive Officer Ian Thornton has written an open letter to season ticket holders and members who might be in a position to support the charity with a rebate donation.

Dear Canaries supporters,

We hope that you and your families are staying happy and healthy during this exceptional period.

Several weeks ago, as the virus began to affect everyone’s lives so dramatically, our Canaries COVID-19 project was launched and received a boost via donations from players and senior figures at the club so that we could begin to deliver thousands of food parcels and essential items into the community, and Personal Protective Equipment to carers and NHS workers.

Our team has stepped up and shown leadership, providing terrific support for our community in collaboration with so many brilliant local authorities and charities at a time of great need, but now this opportunity has arisen for us to ask for your support.

First, let me acknowledge the reality that we are asking a lot of you to donate this amount of money at a time that carries so much uncertainty for us all. We’re really only asking you to tick that box if you won’t miss it.

Like most organisations we have spent the last few weeks completely redrawing our budgets to find a way to ensure the sustainability of the Foundation; the expectancy is that we are to miss out on about half a million pounds of income as it stands from a raft of cancelled fundraising events and other income sources. We also have the added complexity of ensuring the completion of our community hub The Nest in Horsford, construction of which is already under way. When completed, The Nest will be a powerful tool for us to enhance skills and tackle some of the longer-term impact of the COVID-19 crisis.

We have looked at how we cut our costs and try and find other ways to bring in income so that the vulnerable people we work with can still receive that support from us. This opportunity, kindly presented to us by the Club’s executive team and directors, is one way we may be able to make a small dent in that figure. The Club is of course facing its own challenges at the moment and so we are hugely grateful for this opportunity.

During this time our team have been working incredibly hard to provide remote engagement for the community groups with which they work, such as people with disabilities, older members of the community, and parents and teachers who have a really tough job keeping youngsters learning and active while at home.

Many members of the team have also been volunteering to deliver the food parcels and other essential items as part of the Canaries COVID-19 community project. You may view a bit more detail and many of the responses to their work here.

When the restrictions on our everyday life begin to ease, we believe the community will need the Foundation’s support to recover from this crisis with new projects on top of the vital work we already provide –  that is why the survival of the charity is so important and why we are asking for your help to reduce the financial impact we, like so many others, are feeling.

As I mentioned, please don’t feel like you have to. We expect only a small minority to be in a position to help us at this time, but if you think that you are one of those fortunate enough to be in that position, please consider us for your support.

We would all be extremely grateful, just as we are to those that have already supported us by waiving refunds from some of our programmes and through undertaking new fundraising activities such as the 2.6 Challenge.

We are looking at ways of celebrating your support at some point in the future when the time is right.

Best wishes,

Ian Thornton
Chief Executive Officer, Norwich City Community Sports Foundation

How to claim a rebate

All 2019-20 season ticket holders and members will be sent a letter by post which confirms the rebate amount they are entitled to and a reminder of how to claim. Supporters will also be sent an email with these details, with supporters advised to visit tickets.canaries.co.uk to ensure personal details are up to date.

Fans can then claim their refund from 9am on Monday 1 June by completing the rebate application at canaries.co.uk/rebate. Supporters will be asked to select their rebate of choice, then prompted to visit tickets.canaries.co.uk to ensure the supporter details are fully up to date.

Supporters will have until Tuesday 30 June to complete this process and select their rebate option.

"We expect only a small minority to be in a position to help us at this time, but if you think that you are one of those fortunate enough to be in that position, please consider us for your support."

Ian Thornton

Chief Executive Officer, Norwich City Community Sports Foundation

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