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Storing and using your personal information

Norwich City Community Sports Foundation is committed to respecting your privacy rights.

This document explains how we collect, store and use personal data about you including when you browse http://www.communtysportsfoundation.org.uk, book courses with us, attend our events, make donations, volunteer or we otherwise hold personal data about you. It provides you with details about the types of personal data that we collect from you, how we use your personal data including our legal basis for using your data and the rights you have to control our use of your personal data.

Who are we?

Norwich City Community Sports Foundation is a charity registered in England and Wales (registered charity number 1088239) whose registered office is at Norwich City FC, Carrow Road, Norwich, NR1 1JE.

We respect your right to privacy and will only process personal data you provide to us in accordance with the EU General Data Protection Regulation (GDPR), the Privacy and Electronic Communications (EC Directive) Regulations 2003 and all other applicable data privacy laws. If you have any questions about how we collect, store and use personal data, or if you have any other privacy-related questions, please contact us using the contact details below.

The personal data we collect about you

When you access our website, make purchases from Community Sports Foundation (including purchases made via our online booking system, over the phone, or at our office) sign up for our newsletter or make a donation to us we may collect some or all of the following personal data about you:

How and why we use your personal data

How any why we use your data will depend on the purpose for which we have collected it from you.

Why we use your data
Enquiries – for our legitimate interests in dealing with your enquiry.
Bookings – In order to perform our contractual obligations to you.
Event participants – For our legitimate interests in administering and delivering our events and, where applicable, in order to perform our contractual obligations to you.
Donors – For our legitimate interests in processing your donation.
Volunteers – For our legitimate interests in administering and delivering our events.
Newsletter subscribers – For our legitimate interests in promoting and marketing our activities.

If you wish to unsubscribe from any of our newsletters at any time please update your preferences using the links in our emails or contact us directly.

Website users – For our legitimate interests in improving our services, events and courses including our website user experience.

In each case we will also process personal data to the extent that we need to do so to comply with any applicable legal obligation and may in exceptional circumstances need to process your personal data to protect your vital interests.

How and why we may process special categories of personal data

We may need to use information revealing your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data or information about your health, sex life or sexual orientation. We will only use this kind of information in the following ways, where:

In particular, we will need to collect these special categories of personal data for most event participants and volunteers to ensure that we can deliver our events safely and to meet the needs of our participants and volunteers. This information is only ever provided to us directly by you or by the parent, other person, school or other organisation booking the event on behalf of the participant.

Who we may share your information with

We will not provide your information to third parties other than as set out below.

We may disclose your personal data where necessary to:

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet.

Cookies

Our website uses cookies to collect information about visitors. Cookies are small data files which are placed on your computer or other device by our website and which collect certain data, some of which may be personal. This enables us to tailor our service offering (including the website) to provide you with products and services which are more relevant to your individual tastes.

You may change your website browser settings to reject cookies, although please note that if you do this it may impair the functionality of this Website. CSF cookies do not store any personal information relating to you or your credit cards. We also use JavaScript to speed up your online shopping experience. For further information about cookies, including how to refuse cookies, please visit www.allaboutcookies.org.

Transfer of data out of the EEA

Some of our external service providers are based outside the European Economic Area (“EEA”) or otherwise process some of your personal data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards are implemented:

Please contact us if you would like further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Your rights

You have rights under data protection laws, in certain circumstances, including to:

If you wish to exercise any of these rights, you should put your request in writing and provide us with enough information to identify you. If we need further information we will let you know.

If you have any concerns or questions as to the way in which we process your information please do contact us. In addition you have a right to bring a complaint with the Information Commissioner’s Office or other applicable authority. More information on the Information Commissioner’s Office and your rights is available at www.ico.org.uk.

If you wish to unsubscribe from email marketing communications that we send you, you can most easily do this by clicking on the unsubscribe link at the bottom of any email newsletter we have sent to you.

Retention of data

We will retain your information for no longer than is necessary for the purposes for which we collected it, or for as long as we have your consent to do so where your consent is the legal basis on which we process such data. All retained data will be held subject to this policy.

Third party sites

Our website contains links to other websites operated by third parties. Please note that this privacy policy applies only to the personal data that we collect and we cannot be responsible for personal data that third parties may collect, store and use through their websites. You should always read the privacy policy of each website you visit carefully.

 Changes to this policy

We may change this policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you visit this website.

 Contact us

To contact us please use the following details:

Norwich City Community Sports Foundation
Norwich City FC,
Carrow Road,
Norwich,
NR1 1JE

01603 761122
csfprivacy@canaries.co.uk