Story added: 20th March 2020
Norwich City have made the decision to close the club’s Carrow Road offices (including the Community Sports Foundation offices and facilities), ticket office and city centre Fan Hub store, in line with the government’s latest guidance regarding non-essential contact with others during the coronavirus (COVID-19) pandemic.
The Community Sports Foundation’s community hub, The Nest is also closed.
The ticket office at Carrow Road will be closed for in-person queries until further notice. Ticket office phone lines will still be operational between the hours of 10am and 5pm (Monday through to Friday).
All future sales windows for match tickets have been suspended until further notice.
As previously communicated regarding the Premier League game against Southampton and FA Cup tie against Manchester United – and now for all remaining matches in the 2019-20 season – purchased match tickets, matchday experiences and hospitality packages will remain valid for the newly scheduled fixtures.
All 2019-20 season tickets will also remain valid for the rearranged home fixtures at Carrow Road.
Should supporters be unable to attend any rearranged fixtures they will be able to claim a full refund. A refund will only be issued upon confirmation of the rearranged dates for each respective fixture.
Similarly, retail stores at Carrow Road and the Fan Hub in Norwich city centre will close from 5.30pm on Friday evening for in-person purchases until further notice. Online sales at shop.canaries.co.uk and deliveries remain unaffected.
Please note, the club will not operate a click and collect service during this period. The club will be in touch with those who have already purchased via the click and collect option to arrange a free delivery service.
The club have also reduced the minimum spend required to £15 in order to qualify for free standard UK postage and packaging.
Whilst the progress of coronavirus (COVID-19) remains unclear, Norwich City Football Club can reassure everyone that the health, safety and welfare of players, staff and supporters is its priority.
The club will continue to follow government advice and issue any updates to supporters at the earliest opportunity.
We would like to re-emphasise that our thoughts are with everyone affected by the coronavirus (COVID-19) outbreak.
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