What we stand for
We help over 38,000 people every year achieve their goals through sport, supporting some of the most disadvantaged, disabled and talented people across Norfolk.
Our vision
“To support, inspire, and improve our community”
Our values
Our commitment to you
We recognise the importance of good customer care and will ensure that we have the staff and the mechanisms in place to provide this to all participants and guests.
Wherever possible, we will endeavour to be inclusive in all of our courses, activities and events.
We will provide all our courses, activities and events with all reasonable skill and care.
We will endeavour to create and maintain the safest possible environment for children and adults at risk, regardless of age, disability, gender, racial heritage, religious belief, sexual orientation or identity.
We will endeavour to respond to any email, letter or voicemail within 5 working days.
We will endeavour to respond to any customer services issues sent to our social media channels in an average of 24 hours, within normal working hours. We will provide a dedicated contact for disabled participants.
We will use your customer information only in accordance with our Privacy Policy.
What we expect from you
We believe we all have a responsibility to promote the highest standards of behaviour and that every person who has any dealings with us have a big role to play in this. We, therefore, require everyone to follow our code of conducts.
What you can do if we fail to deliver on our commitments to you
The Customer Engagement department is the principal contact for concerns or complaints. You can e-mail these to us at [email protected] alternatively you can get in contact with us using the ‘Contact Us’ section of our website. We will reply to your concerns or complaints within 5 working days. If you are unhappy with the reply, you can request that your complain/concern is referred to our Operations Department, who will reply to you within 3 working days.
When you donate a little each month, you will be helping to transform the lives of local people of all ages who need our support – giving them the opportunity to connect with others like them, feel happier and healthier in themselves, and raise their aspirations.
We have Soccer Schools running at venues across Norfolk & Suffolk, and whether participants are new to football, or are already a budding Canary superstar, the Soccer Schools programme has been put together to provide a fun, holiday activity at an affordable price.
As Norwich City Football Club's official charity partner, we help thousands of people every year achieve their goals through sport, supporting some of the most disadvantaged, disabled and talented people across Norfolk. Our vision is to support, inspire, and improve our community.
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